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Customer Service


All available JAE Jewelry items ship within 3 business days.  For rush orders, we are happy to process using overnight shipping at an additional charge at checkout. 


If your item is currently unavailable, please note that it can be pre-ordered.  To do this, you can select "pre-order", or inquire with us by using our Contacts page located in our main menu.  If placing a pre-order, please allow 30-60 days to manufacture and ship your item to the address of your choice.


All purchases may be returned in its original condition within 30 days of purchase for full refund or exchange.  The customer is responsible for the cost of any return shipping that is insured.  For exchanges, please indicate the desired item of exchange.  If exchanging for an item of higher value, please provide JAE Jewelry with a method of payment for the cost; if exchanging for an item of equal or lesser value, the difference will be refunded using the original form of payment. 


Purchases returned after 30 days of purchase will be accepted in exchange for store credit.  Store credit does not expire and may be redeemed at any time. 


All shipping rates are calculated through UPS and all packages require a signature once they are delivered.  In the event of a return or exchange, shipping fees will not be refunded.